Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at lunovaliving@gmail.com. Please contact us before sending any return so we can provide the correct return instructions.

If your return is accepted, we’ll provide instructions, how to send your package back. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at lunovaliving@gmail.com. 

 

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or the incorrect item was received from our store.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns on used products, items damaged by misuse, products purchased based on a misunderstanding of the product’s functionality, features, compatibility, or intended use, and sale items (if applicable).

We encourage customers to carefully review all product information before purchasing to avoid any misunderstanding.

Returns requested solely due to a misunderstanding of a product’s functionality, features, compatibility, or intended use will be considered change-of-mind returns and will not be eligible for a refund.

Please get in touch if you have questions or concerns about your specific item.

 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at lunovaliving@gmail.com.